Terms & Conditions
Effective August 5, 2026 · Forge Alliance LLC, Jacksonville, Florida
These terms govern your use of the products operated by Forge Alliance LLC ("Forge Alliance", "we"), including RingHarbor, our missed-call text-back service. By subscribing to a product, or by exchanging text messages with one of our numbers, you agree to these terms.
The messaging program
RingHarbor answers a subscribing business's missed calls by text message. When someone calls that business and no one picks up, the call reaches RingHarbor, which plays a spoken greeting telling the caller that a text is coming, from which number, and how to get help or stop. The text then asks what they need so the business can call them back.
- Who sends the messages
- RingHarbor, a service of Forge Alliance LLC. Every message identifies RingHarbor.
- Who receives them
- People who have just placed a call to a business that uses RingHarbor, and the owners of those businesses, who receive the resulting lead.
- How consent is given
- Verbally, on the call the recipient placed, through the spoken greeting described above. We never text a number that did not just call one of our customers. There is no web form, no purchased list, and no keyword campaign.
- Message frequency
- Message frequency varies with the conversation — typically 3 to 6 messages.
- Cost
- We charge recipients nothing. Message and data rates may apply from your mobile carrier.
- To stop
- Reply STOP to any message and you will receive no further messages from that number. You may also reply STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT.
- To get help
- Reply HELP or INFO to any message, or email contact@forgealliance.co.
Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and your device, and neither we nor the carriers guarantee that any given message arrives.
Subscriptions and billing
- Plans are monthly, with no contract, and can be cancelled at any time. Cancellation stops the next renewal; the current period runs out.
- Business customers get a 30-day money-back guarantee: ask within 30 days of a charge and we refund it.
- We never bill a business for a text-back line before that line is actually able to send texts. Carrier registration must clear first.
- Payment is processed by Stripe. Prices are in U.S. dollars and shown on the product's signup page before you subscribe.
Acceptable use
Our products may only be used for lawful, non-marketing communication with people who have contacted the subscribing business. You may not use them to send unsolicited marketing, to contact numbers from purchased lists, or to send content that is unlawful, deceptive, or prohibited by the mobile carriers. We may suspend an account that does, without refund of the current period.
Your content and your customers' data
Business customers keep ownership of their own business information and of the leads collected on their behalf. We handle personal information as described in our Privacy Policy, which forms part of these terms.
Service availability
We work to keep the service running continuously and monitor it automatically, but we do not promise uninterrupted availability. Planned maintenance that affects service is announced to business customers in advance where practical.
Disclaimer and limit of liability
The products are provided "as is". To the fullest extent permitted by law, Forge Alliance LLC is not liable for indirect, incidental, or consequential damages, and our total liability for any claim is limited to the amount you paid us in the twelve months before the claim arose. Nothing here limits liability that cannot be limited under applicable law.
Changes to these terms
We may update these terms; the effective date above changes when we do. Material changes affecting business customers are sent by email before they take effect.
Governing law
These terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules.
Contact
Forge Alliance LLC · Jacksonville, Florida · contact@forgealliance.co