Privacy Policy

Effective August 5, 2026 · Forge Alliance LLC, Jacksonville, Florida

This policy explains what personal information Forge Alliance LLC ("Forge Alliance", "we") collects, why we collect it, and what we do with it. It covers this website and every product we operate, including RingHarbor, our missed-call text-back service for home-service businesses.

Text messaging, in one sentence: we do not sell your personal information, and no mobile information, phone number, or SMS consent is ever shared with third parties or affiliates for marketing or promotional purposes.

Information we collect

From business customers: business name, contact name, email address, business phone number, and the service details needed to operate the product. Payment card details are collected and stored by our payment processor, Stripe — we never receive or store full card numbers.
From people who call a business that uses our products: the caller's phone number, the time of the call, and whatever that person chooses to tell us by text — typically what they need, a service address, and a good time to be called back.
From website visitors: ordinary server logs (page requested, timestamp, coarse traffic counts). We do not use advertising trackers or third-party analytics cookies.

How we use it

To deliver the service the business signed up for: answering its missed calls by text, collecting what the caller needs, and passing that lead to the business owner.
To send service messages related to that conversation — never marketing, and never to a number that did not first place a call to the business.
To bill business customers, provide support, and keep the service secure and working.
To meet legal and carrier obligations, including honoring opt-out requests.

Text messages, consent, and opt-out

Consent to receive a text is given by the person who places the call: they dial a business that uses our product, the call is not answered, and a spoken greeting tells them a text is on its way, from which number, how often to expect messages, that message and data rates may apply, and how to get help or stop. The first text repeats the opt-out instruction.

Reply STOP to any message to opt out; reply HELP for help. Message frequency varies with the conversation. Message and data rates may apply. Full messaging terms are on our Terms & Conditions page.

No sale or sharing of mobile data. Mobile opt-in data and consent, including phone numbers collected for text messaging, are not sold, rented, or shared with any third party or affiliate for marketing or promotional purposes. This information is used solely to deliver the service to the business the caller contacted.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Who we share information with

Only the parties required to run the service, and only for that purpose:

The business the caller contacted — it receives the lead, which is the entire point of the product.
Twilio, our telecommunications provider, to place and deliver calls and text messages, and the mobile carriers that carry them.
Stripe, our payment processor, for subscription billing.
Law enforcement or regulators, where we are legally required to respond.

We do not sell personal information, and we do not share it with data brokers, advertisers, or lead-resale markets.

How long we keep it

Conversation and lead records are retained while the business customer's account is active so the owner can look up past leads, and are deleted within 90 days of account closure unless we are required to keep them longer. Opt-out records are kept indefinitely, because we must not text a number that has opted out.

Your choices

You can opt out of text messages at any time by replying STOP. To ask what information we hold about you, to correct it, or to have it deleted, email contact@forgealliance.co and we will respond within 30 days. If you are a resident of a state with additional privacy rights, those rights apply and we will not discriminate against you for using them.

Security

Traffic to our sites and services is encrypted in transit. Access to customer data is limited to the people operating the service. No system is perfect; if a breach affects your information, we will notify you as required by law.

Children

Our products are sold to businesses and are not directed to anyone under 13. We do not knowingly collect information from children.

Changes

If this policy changes materially, we will update the effective date above and, where the change affects text messaging, notify business customers by email.

Contact

Forge Alliance LLC · Jacksonville, Florida · contact@forgealliance.co